Name of the Company : Aloha Pacific FCU ( )
Location : Honolulu
Country : USA
Job Title : Residential Mortgage Underwriter

Job Details :
Position : Branch Sales Associate, Full-time (6 positions)
Location : (1) Hawaii Kai Branch, (1) Main Branch, (1) Downtown, (1) Relief, (1) Kailua, (1) Kapolei
Submit Inquiry to : Human Resources Department
Job Summary : Perform branch responsibilities not limited to both teller services and member services in accordance with
quality service objectives and credit union policies and procedures. (account/loan servicing transaction processing or,
new account servicing, new loan servicing, account maintenance, product cross-sales, balancing, and financial transaction

Position : Branch Supervisor (1 position)
Location : Relief Pool
Submit Inquiry to : Human Resources Department
Job Summary : Responsible for the direct supervision of day-to-day branch operations. Coordinate work schedules,
allocate workload, and provide oversight, guidance and assistance to branch personnel. Train branch staff in operational
processes and procedures; monitor staff performance and recommend personnel actions; assist staff in complex situations
and problem escalation; and recommend changes for continuous process improvement. Assume back-up responsibilities
for Branch Manager as needed.

Position : Branch Manager, Full-time (1 position)
Location : Relief Pool
Executive : Thomas Santos, Vice President of Branch Administration
Submit Inquiry to : Human Resources Department
Responsible for the profitability, administration and supervision of branch sales and operations within established policies
and guidelines. Create and foster a branch culture that promotes teamwork, service excellence, relationship building, and
staff professionalism. Lead and develop branch personnel to achieve sales goals and service level standards. Generate
defined reports to track actual performance to defined sales and services goals, member satisfaction and new business

Position : Residential Mortgage Underwriter, Full-time (1 position)
Location : Fort Street Mall ? Mortgage Lending
Submit Inquiry to : Human Resources Department
Job Summary : Responsible for the underwriting and approval of mortgage loan applications in accordance with credit
union policy, investor guidelines, and applicable State and Federal regulations. Duties include an in-depth analysis of a
loan applicant?s repayment ability, credit worthiness, and collateral quality as well as verification of the accuracy and
completeness of supporting documentation . Must be able to communicate and work well in a team environment along
with loan officers, processors, closers, and third-party vendors.
Minimum of five (5) years underwriting experience with exposure to both manual and automated underwriting
environments. Working knowledge and understanding of FNMA and/or FHLMC conventional guidelines and all current
regulatory and compliance issues. Excellent time management and strong analytical skills required. Proficiency with MS
Office products and computer skills.

Position : Business Development Administrative Assistant (1 position)
Location : Main Branch, 832 South Hotel Street
Executive : James Haid, Vice President of Market and Business Relations
Submit Inquiry to : Human Resources
Job Summary : Coordinate and assist in the administration and auditing of business accounts and contracts for Select
Employer Groups (SEGs) within established policies, guidelines and performance objectives, in support of the credit
union?s growth, retention, and production goals. Assist with the promotion of credit union products, services and business
philosophies to establish a top-of-mind presence and recognition as a primary financial institution. Model a sales and
service culture that strives toward ?Building Lasting Relationships? through service excellence, technical expertise,
professionalism and personal integrity. The position requires heavy administrative and paperwork functions for a
candidate who is highly organized and detail-oriented. Assist the Business Development Department with preparing
presentation material, coordinating of credit union events, and other department functions as needed. The ability to do
professional verbal presentations in a large group is preferred.
Aloha Pacific Federal Credit Union

Position : Call Relations Representative, part-time (1 positions)
Location : 2200 Kamehameha Highway
Submit Inquiry to : Human Resources Department
Job Summary : Responsible for establishing new member accounts, sell and service credit union products for phone-in
members and providing excellent service. Uses Business Development Sales (BDS) skills when servicing members.
BDS is greeting the member with a positive attitude, positive body language, smiling, acknowledging the member by
name and thanking them for their business. Provide the opening, limited servicing and closing of accounts and products.
Servicing members with the following products include but not limited to : savings, checking, holiday savings, certificates
of deposits, market index certificates, individual retirement accounts, trusts, and consumer loans. Working knowledge of
accepting/processing of loan applications and preparing for approval, including but not limited to knowledge of
documentation requirements and eligibility. Complete required documents to comply with federal, state, statue regulations
and credit union policy and procedures. Complete assignments, which are inclusive of documents and computer data
entry, in a timely and accurate manner. Ability to navigate, input, research, and amend pertinent information in the Credit
Union Business Environment (CUBE) data system. Maintain a working knowledge of the policies and procedures for
credit union accounts, services and products. Call center experience highly preferred. Will assist Call Center leadership
with duties and responsibilities. Required to be flexible with Monday through Saturday operation.

Position : Human Resource Clerk, Full-time (1 position)
Location : Human Resources Department
Submit Inquiry to : Human Resources Department
Responsible for the assisting the Human Resource Department in all administrative and clerical functions. Minimum
requirement of 2years professional experience in Human Resources.

How to Apply : If you are interested in any of our available positions, please apply in person or mail a completed Employment Application to:
Aloha Pacific FCU
Attn : Human Resources
832 South Hotel Street
Honolulu, HI 96813
Please be sure to indicate the position you are applying for.
For more information, please contact our Human Resources at